Refund Policy
At ChroMorpher, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.
1. Returns
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Returned within 14 days from the date of purchase.
Non-Returnable Items
Certain types of goods are exempt from being returned, including:
- Gift cards
- Downloadable software products
- Custom or personalized items
2. Refunds
Processing Your Refund
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund process may take [number] days to complete, depending on your payment provider.
Partial Refunds
Partial refunds may be granted for:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 14 days after delivery.
3. Shipping
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Damage
If the item was damaged during shipping, please contact us immediately upon receipt of the damaged item to discuss your options.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at Chromorpher@gmail.com with the details of the issue.
5. Contact Us
If you have any questions about our refund and return policy, please contact us:
- Email: Chromorpher@gmail.com
Thank you for shopping with ChroMorpher. We appreciate your business and are here to assist you with any concerns.